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MICHAEL DANN/Ledger & Times Photo
Keith Bailey began as Murray-Calloway County Hospital’s CEO on Jan. 19. Since then, he’s hit the ground running, working to build relationships with the hospital staff, doctors and community. |
New MCCH CEO eyes building bridges
By KRISTIN TAYLOR
Staff Writer
Keith Bailey wasted no time making his philosophies known.
As Murray-Calloway County Hospital's new CEO, he wants to build bridges with the staff, physicians and community. He started closest to home - with the staff.
About a week after officially starting at the helm of the hospital Jan. 19, Bailey attended his first Board of Trustees meeting, where he recommended an incentive program based on guest satisfaction as well as employee and physician surveys similar to those given to patients.
The gain-sharing program, which the trustees approved, will reward employees for working together to accomplish guest satisfaction and financial goals. Specifically, each component will pay up to 1 percent of an employee's base pay for successful attainment.
“I saw it as something that was an opportunity to provide staff here with ownership. There were good conditions here to it as far as the financials go,” Bailey said. “Plus I think it will made strides in helping to restore staff and administration relations. It's part of my philosophy to reward people when they accomplish things.”
If overall guest satisfaction reaches a score of 88.5, staff will be earn a .5 percent bonus of base pay; a score of 89 will result in an 1 percent award payment, according to information Bailey presented to employees in the hospital newsletter.
Likewise, if the hospital performs within at least 90 percent of its budget, employees will receive an award worth .5 percent of their base salary. If MCCH meets 100 percent of its financial goals, employees get the full 1 percent incentive.
The board's personnel committee also approved Bailey's request to implement employee and physician surveys. Press Ganey Associates already complies guest satisfaction data for MCCH. Staff surveys have been done sporadically in the past, Bailey said, but this decision will put the three components together.
“This will bring it all together under one professional roof,” Bailey said. “If you have happy doctors and happy staff, you have satisfied patients. Those three things correlate.”
For complete story, see today's Ledger & Times
Story created Feb 13, 2006 - 14:55:16 EST.
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